RETURNS AND REFUNDS
How it works
Here at the Cing Design we’re eager to make falling in love with a new work of art as simple as possible, which is why we offer you a 14-day return period for all pieces bought via our online shop.
MAKING A RETURN
Sometimes you just need to send something back and that's no problem! Simply follow the steps below:
Please email cingdesignuk@gmail.com and request a refund within 14 days of receiving your order, and don't forget to give us your order number.
Once your request has been accepted, we'll liaise with you to arrange the return.
All artworks must be returned in the same condition in which they arrived. In order to qualify for a refund, artworks must be carefully packed and returned in their original condition and packaging, within the agreed return timescale.
Once your order has been safely received back by Cing Design, we will process your return and refund the credit or debit card you used to pay with. Please note refunds can take approximately 5 - 10 working days to arrive, depending upon your bank.
We recommend you inform us about your return request as quickly as possible, so we can process your refund no later than 30 days after we have received it back. If you have any problems with your refund, please don't hesitate to get in touch with us.
Please note, this returns policy is only applicable for orders placed and completed through the Cing Design website (www.cingdesign.co.uk) and does not apply to any purchases made at any of our other outlets.
COMMISSIONED ARTWORKS
We will occasionally offer commissions to customers who have specific requirements or order an artwork which is unavailable. Due to their bespoke nature, we aren't able to accept returns of commissioned works. If you need any clarification on this, please get in touch with us at cingdesignuk@gmail.com
DAMAGED ARTWORKS
Unfortunately, accidents can happen, so if an artwork is damaged upon arrival at your specified delivery address, please submit an image of the damage as proof to allow us to investigate further, then follow the steps as outlined above.
We reserve the right to withdraw or change this policy at any time and without notice.